Free Tech Support For Adults



The Baltimore Digital Equity Coalition (BDEC) is working to close the digital divide in Baltimore City. In addition to working on initiatives to provide devices and connectivity to underserved residents, they are also providing technical support for residents who are new to getting online. This support is free.

The BDEC Tech Support Hotline is LIVE! Hours of operation are Monday through Friday, 10:00 am - 6:00 pm. The hotline is currently only available to adult learners (and staff) of Baltimore City-based workforce training and adult education programs.

Adult Learners, call the FREE Tech Support Hotline at: 410-834-4214

Adult learners, simply dial the number above and you will be directed to a technician to help troubleshoot computer-related issues you may be experiencing, including:

  • technology selection
  • WiFi connectivity
  • Comcast Internet Essentials
  • miscellaneous troubleshooting
  • video chat apps (ex. Zoom)
  • e-learning platforms
  • general navigation
  • privacy and security
  • instructor coaching
  • technology sourcing


Please don’t hesitate to reach out to BDEC's Help Desk Coordinator, Jade at [email protected], with any questions.

STEM Festival 2020

The Maryland STEM Festival is a month-long celebration of science, technology, engineering, and mathematics that takes place every Fall. In 2020, we'll be bringing hundreds of virtual events focused on fun, interactive science learning opportunities. Students, families, friends, STEM professionals, teachers, volunteers will all enjoy events taking place throughout Maryland. Check out the calendar of events.

Maryland Mentor is Recruiting Virtual Mentors

500 Virtual Mentors Logo



Apply to be a Virtual Mentor!

THE PREDICAMENT: This 2020-21 school year is not like most. COVID-19 has caused schools to teach virtually instead of in-person, which has led to various new challenges for school-aged youth. Recent research on the academic and social/emotional impacts of the pandemic reveals that a large portion of school-aged young people have experienced increased levels of disconnectedness and social isolation, anxiety and general demotivation. With negative impacts like these, the need for quality mentoring has exacerbated.

THE SOLUTION: With this reality in mind, Maryland MENTOR has initiated the “500 Virtual Mentor Recruitment Challenge” campaign with the support of Thread, Big Brother Big Sister of Central Maryland, Community Youth Advance, Best Kids, and close to 50+ Mentoring and Out of School Time programs within Maryland and Washington D.C. This campaign has been possible by the support of Walmart, Under Armor, and other partners across the state. This campaign will provide mentoring programs with the opportunity to promote their program and obtain quality mentors. The goals of this challenge are to:

  • Highlight the fact that the need for adult volunteer mentors to support our state’s young people as they navigate unprecedented challenges has increased 
  • Support our area’s mentoring and after school programs, who have all but completely transitioned to virtual formats 
  • Recruit and train a critical flow of volunteers to these programs, helping adolescents receive the quality mentoring they deserve.

If you have additional questions please reach out to Sara Haile at S[email protected]


Would you like more information before completing your virtual mentor application? Register below for an upcoming virtual mentor info session!

Tuesday, October 13, 2020 | 3P – 4P

Friday, October 30, 2020 | 10A – 11A

Tuesday, November 10, 2020 | 3P – 4P